FAQs


What is the refund policy around purchase of premium packs?

Premium packs or individual premium animations, once purchased, cannot be refunded.


What are the Rights and Terms of use?

The company hereby grants you an ongoing non-exclusive, non-transferable license, in the Territory, to reproduce, perform, display, transmit the Content, as expressly permitted by the applicable license and subject to the limitations set forth in the individual pricing plans / options.

You are licensed to use the Items so purchased (not limited animations and images) to create unlimited End Products for yourself or for your clients and the End Product may be Sold, licensed, sub-licensed or freely distributed.


What are the Terms around editing premium animations, manipulating and using them?

You may modify or manipulate the Items so purchased (not limited animations and images) . You may combine the Item(s) with other works and make a derivative work from it. The resulting works are subject to the terms of this license.


Where can View Terms of Sale around my purchases?

You can view our terms of license here: lottiefiles.com/page/terms-of-sale


Where can I see all my purchased animations?

You can see all your purchases animations using the following link. Access the link once you have logged into your lottiefiles.com account.

https://lottiefiles.com/projects/purchased


What files are included in when I buy an animation?

Your purchases include both the AEP (After Effects) and the JSON file. You may choose to download the MP4 or the GIF version of the same file.


Can I use my purchased animations across multiple platforms?

Yes your purchased animations can be used across Web, iOS, Android and Windows platforms.


I am facing an issue with playing the purchased animation.

You can test your purchased animation by dragging and dropping them on lottiefiles.com or using the link lottiefiles.com/preview

In case you still face issues, please feel to write to us at support@lottiefiles.com.


I am facing issues with my credit card and / or using it on Lottiefiles Checkout.

We use Stripe www.stripe.com as our online payment processor. If you are facing issues with your credit card you may want to call your bank or refer to support on stripe.com. In case you are still unable to process your payment, kindly write to us at support@lottiefiles.com and please refer to the exact animations you are trying to purchase.